Recently, the emotional outbreak of the CJI T S Thakur at the Joint Conference of Chief Ministers and Chief Justices of High Courts in Delhi, shocked not only the members on the dais but also the dignitaries attending the function. Even the viewers who saw the same on television were also dumbstruck. Many Chief Justices of India may come and go but this visual will always be imprinted on our minds, not only for the emotions displayed but also for the reason that he was the person who raised his voice and expressed his concern about the inaction by the Govt., thereby showing his commitment as assigned by the Govt. and as expected by the citizens of this country.
In the zone there is no Chief Commissioner and all Principal Commissioners, who are holding the additional charge of Chief Commissioners of their zones, are powerless to act / take action against Commissioners in their zones, as many a times, they happen to be his/her own batch-mates !! Similar is the situation of the officers from ADC to AC holding several additional charges and are somehow managing the show in a ritualistic manner. As compared to the CBDT, and other boards in other ministries, we appear to be lagging far behind in all respects.
Being a revenue generating Board, all eyes are trained on us, gauging our performance, exhorting us to improve the collections, but seem to be least concerned about the ground realities and functional difficulties/deficiencies faced by the officers at all levels.
Infrastructure-wise, Mumbai, which tops the revenue collections charts, still has many Service Tax Commissionerates which do not have their own premises and are functioning from as & where basis. There is serious shortage of residential accommodations for staff at all levels. There is a severe shortage of funds under all heads, especially under OE, because of which the phones, internet and electricity bills remain unpaid from Nov-Dec of a financial year and get carried forward for the next financial year, which has now become a vicious circle, every year. Medical claims are pending since 2013-14 and officers are taking loans from financial institutes to meet their medical expenditures.